​Client Policies and Procedures
My goal is to provide every client with a professional and therapeutic massage experience tailored to their needs. The following policies are designed to guide both new and returning clients and help ensure smooth, respectful, and effective sessions. I am committed to delivering an outstanding and unique massage experience and appreciate your understanding and cooperation.

Scheduling
Appointments can be scheduled directly with me or through MassageBook.
www.massagebook.com/biz/sports-recovery-massage


Arrival
Please arrive 5 minutes early for your appointment. This allows time for new clients to complete intake forms or for returning clients to update their information. Early arrival helps ensure your massage begins on time and proceeds without rush, allowing for a relaxed and focused session.

Late Arrival
Late arrivals will not receive additional time beyond the scheduled appointment. In special cases, if my schedule permits and you notify me in advance, I may be able to accommodate a full session at my discretion. Regardless, you will be charged for the originally scheduled appointment.

Cancellations and Rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule. This allows time to fill your appointment slot. You will receive reminder messages (text or email) approximately 24 hours before your session, which is a good opportunity to make any necessary changes.
  • Cancellations without 24-hour notice will incur a charge of 50% of the session rate.
  • Cancellations made 4 hours or less before the appointment will be charged the full session rate.
  • Clients may reschedule twice without penalty, provided proper 24-hour notice is given. Exceptions will be considered at my discretion.​
No-Shows
Failure to attend a scheduled appointment without prior notice will result in being charged the full session fee.

Treating Minors
I am trained to work with children. For clients under 18 years old, a parent or guardian must remain present in the room during the session.

Please note: All future appointments will be put on hold until any outstanding invoices are paid in full.

Thank you for your understanding and cooperation. I look forward to providing you with a high-quality massage experience.