It is my intention to provide my clients with a professional and therapeutic massage session. The following policies and procedures serve as a guide for first-time clients as well as established clients. It is my commitment to provide an outstanding and unique massage experience to all of my clients. Out of consideration for my time I have adopted the following policies.
Scheduling:
All appointments will be made directly with me or through https://www.massagebook.com/me/sports-recovery-massage737.
Arrival:
First-time clients and established clients are asked to arrive 5 minutes early. This allows the client to fill out client new intake forms or update intake forms. All massages have a specific time and early arrivals allow for an unhurried, relaxed experience.
Late Arrival:
I regret that late arrivals will not receive an extension of scheduled appointments. In special cases and when my schedule will allow, I may be able to accommodate the client and fulfill the full appointment. This will be at my discretion and only when proper advanced notification was given. The original appointment time will be charged.
Cancellations and Rescheduling:
Please provide at least 24 hours' notice if you are needing to cancel or reschedule your appointment. This allows me plenty of time to fill the slot. Clients receive reminder text messages and/or emails 24-hours before your scheduled appointment. You are welcome to make any necessary changes to your appointment at that time. Please pay attention to messages or emails you receive from myself or from Massage Book. Any cancellations made without 24-hour notice will be charged half of their sessions rate. Cancelations made 4 hours or less before scheduled appointment will result in client being charged the full session rate. Clients are allowed to reschedule your appointment twice without being charged for the appointment with proper 24-hour notification. Exceptions will be at my discretion.
No Shows:
Clients who do not show to their scheduled appointments without proper advanced notice will be charged for the full treatment.
Treating Minors:
I am trained and prepared to work on children. If the child is younger than 18 years old; I ask that the parent/guardian remain in the room.
Scheduling:
All appointments will be made directly with me or through https://www.massagebook.com/me/sports-recovery-massage737.
Arrival:
First-time clients and established clients are asked to arrive 5 minutes early. This allows the client to fill out client new intake forms or update intake forms. All massages have a specific time and early arrivals allow for an unhurried, relaxed experience.
Late Arrival:
I regret that late arrivals will not receive an extension of scheduled appointments. In special cases and when my schedule will allow, I may be able to accommodate the client and fulfill the full appointment. This will be at my discretion and only when proper advanced notification was given. The original appointment time will be charged.
Cancellations and Rescheduling:
Please provide at least 24 hours' notice if you are needing to cancel or reschedule your appointment. This allows me plenty of time to fill the slot. Clients receive reminder text messages and/or emails 24-hours before your scheduled appointment. You are welcome to make any necessary changes to your appointment at that time. Please pay attention to messages or emails you receive from myself or from Massage Book. Any cancellations made without 24-hour notice will be charged half of their sessions rate. Cancelations made 4 hours or less before scheduled appointment will result in client being charged the full session rate. Clients are allowed to reschedule your appointment twice without being charged for the appointment with proper 24-hour notification. Exceptions will be at my discretion.
No Shows:
Clients who do not show to their scheduled appointments without proper advanced notice will be charged for the full treatment.
Treating Minors:
I am trained and prepared to work on children. If the child is younger than 18 years old; I ask that the parent/guardian remain in the room.